How Can We Help?

Setting up WelcomeSign on your Roku is easy:

1. On your Roku, go to the Channel Store and search for "WelcomeSign"
2. Add the channel to your Roku
3. Open the WelcomeSign app on your TV - you'll see a pairing code
4. Log in to your WelcomeSign account at app.welcomesign.com
5. Go to Devices and enter the pairing code to link your TV

WelcomeSign runs on Roku devices (including Roku TVs and streaming devices) and on Amazon Fire TV, including the Fire TV Stick. Search for "WelcomeSign" in the Roku Channel Store or the Amazon Appstore. The Samsung and LG apps are submitted and under review in their app stores, and Apple TV and Google TV support is coming later.

To update your WiFi information:

1. Log in to your account at app.welcomesign.com
2. Select the property you want to update
3. Edit the WiFi network name and password fields
4. Save your changes - they'll appear on your TV within minutes

Yes! You can personalize welcome messages for each guest. Simply log in to your dashboard, select the property, and update the guest name field. If you've connected a property management system, guest names can be synced automatically from your bookings.

Yes! WelcomeSign is free for your first property with one TV. This includes all current features with no credit card required. We'll be launching additional paid plans for hosts with multiple properties soon.

Try these troubleshooting steps:

1. Make sure your TV is connected to the internet
2. Exit and reopen the WelcomeSign app on your TV
3. Check that your device shows as "Online" in your dashboard
4. If the issue persists, try removing and re-pairing the device

Still having trouble? Contact us at support@welcomesign.com and we'll help you out.